Shipping & Pre-Orders
Where We Ship
DIVETIA currently ships to addresses within the United States. We do not ship internationally at this time.
Shipping Costs & Methods
Insured U.S. shipping is $12.95 for Standard (2–5 business days after shipment) or $19.95 for Priority (1–3 business days after shipment). Tracking and insurance are included on both. There is no free-shipping threshold.
- All shipments include tracking and are fully insured from our door to yours.
Signature Protection
To protect valuable shipments, signature confirmation may be required at delivery.
- If required, please ensure an adult is available at the shipping address to sign for the package.
- We cannot ship to PO Boxes, except for supported military APO/FPO addresses.
Order Processing & Timelines
- In-stock items: In-stock orders are typically processed and shipped within 2 business days (Monday through Friday, excluding holidays).
Solid 14K Gold Made to Order
Solid 14K gold charms are made to order. Solid 14K gold charms ship in 2–3 weeks from order confirmation and usually arrive in about 3–4 weeks. Insured U.S. shipping is $12.95 Standard or $19.95 Priority. Priority changes carrier transit time after shipment, not production time.
For mixed silver and solid 14K gold orders, in-stock silver typically ships within 2 business days. Gold ships separately in 2–3 weeks from order confirmation, usually arriving in about 3–4 weeks. There is no extra charge for the separate gold shipment; the selected paid shipping rate still applies to the order.
Pre-Order and Made-to-Order Cancellations
For pre-orders other than solid 14K gold charms, pre-orders may be canceled for a full refund to the original payment method at any time before the package is accepted and scanned by the carrier.
For solid 14K gold charms, you may cancel for a full refund to your original payment method before production begins. Email hello@divetiajewelry.com as soon as possible. We will confirm whether production has started. Once production begins, voluntary cancellation is not available; eligible pieces may still be returned after delivery under our 14-day Return Policy. This does not limit delay-related cancellation rights or other rights and remedies required by law.
If we cannot ship within the quoted ship window, we will contact you before that window is missed with a revised estimate and the choice to consent to the delay or cancel the affected unshipped items for a full refund. Under our policy, if you do not consent to the delay, we will cancel and promptly refund the affected unshipped items, consistent with the FTC Mail, Internet, or Telephone Order Merchandise Rule. Production having started does not remove these delay-related rights.
See the Refund Policy for the complete cancellation and return terms.
Tracking Your Order
Once your order has shipped, you will receive an email with your tracking number.
- Please allow up to 24 hours for the tracking link to update with the carrier.
- You can also view your order status by logging into your account on our website.
Delays & Lost Packages
Carrier delays can happen. If your package is delayed or you suspect it is lost, contact us promptly at hello@divetiajewelry.com. Because orders are insured and may require a signature, we will work directly with the carrier to investigate.
See the Shipping Policy for the full legal shipping terms.