FAQ

DIVETIA comes from the Latin root "divitiae," meaning riches and treasure. Every piece is designed to be a small treasure — something that carries meaning beyond its materials.

Every DIVETIA design is created in-house and brought to life by skilled artisans. We're involved in every detail — from concept to final piece.

Every DIVETIA charm features a signature openable lock with a flush-set ice blue lab-grown diamond inside. It is our mark of authenticity and the detail that makes each charm unmistakably DIVETIA.

In-stock orders are processed within 1–3 business days. You will receive tracking by email as soon as your package ships.

Complimentary insured U.S. shipping is available on orders $269+. Orders below $269 ship for $19.95. Tracking is included, and signature may be required at delivery.

To help protect higher-value shipments, signature confirmation may be required at delivery. If a signature is required for your order, the carrier tracking details will show it.

Currently, we only ship to addresses within the United States.

To request an eligible voluntary return, contact DIVETIA within 14 calendar days of delivery. After we authorize the return and issue the prepaid, insured return label, hand the package to the designated carrier within 7 calendar days. Items must be unworn, undamaged, unaltered, complete, and returned with all original packaging and the certificate of authenticity. See our Refund Policy for all terms and exclusions.

No. DIVETIA does not charge a return or restocking fee for an approved eligible return. We provide a prepaid, fully insured return label at no additional charge. After inspection and approval, you may receive 100% of the returned item's purchase price to your original payment method or as full-value DIVETIA store credit. Original outbound shipping remains non-refundable unless the return resulted from a DIVETIA error or an approved damage claim. See our Refund Policy for all terms and exclusions.

DIVETIA does not process direct exchanges. To choose another piece, start an eligible return and select full-value DIVETIA store credit. After the return is inspected and approved, we will email your store credit so you can place a new order. See our Refund Policy for all terms and exclusions.

Once we receive your return, please allow 5–7 business days for inspection. If approved, your refund will be sent to your original payment method within 10 business days. Your bank or card issuer may require additional processing time. If more than 15 business days have passed since DIVETIA approved the refund, email hello@divetiajewelry.com. See our Refund Policy for details.

Yes. DIVETIA uses lab-grown diamonds. They have the same essential chemical, physical, and optical properties as mined diamonds and are selected for their brilliance and quality.

Our colored gemstones are lab-grown sapphires and emeralds. They are real gemstones—not glass or cubic zirconia—and share the same essential chemical and physical properties as their mined counterparts. Each stone is selected for its color and brilliance.

Our current collection is crafted in solid .925 sterling silver with a rhodium finish. Rhodium gives the silver a bright appearance and adds tarnish resistance.

Our .925 sterling silver pieces have a rhodium finish that helps resist tarnishing. Like any plated finish, its longevity depends on wear and care. Avoid chlorine, harsh chemicals, perfume, and prolonged water exposure, and store pieces dry when they are not being worn.

All DIVETIA charms are designed to attach to DIVETIA necklaces and bracelets. They may also fit other necklaces or bracelets when the link, ring, or connector fits inside the charm’s openable lock. Because hardware varies, check the connection point before wearing a DIVETIA charm on non-DIVETIA jewelry.

Yes. DIVETIA necklaces include a 50 cm chain plus a 4 cm extender, so you can wear them from 50 cm up to 54 cm depending on your neckline, layering, and charm stack.

DIVETIA bracelets are 7.5 inches (19 cm) long. Measure around your wrist where you plan to wear the bracelet, then allow room for your preferred fit and any charms you plan to add. See our Size & Fit Guide for measuring help.

Store each piece dry in its DIVETIA box or a soft jewelry pouch. Avoid chlorine, harsh chemicals, perfume, lotions, and prolonged water exposure. Clean gently with a soft, dry, lint-free cloth.

We don't recommend it. Prolonged water exposure, chlorine, and soap can affect the rhodium finish over time. The best rule: put your jewelry on last when getting dressed, and take it off first when undressing.

Not at this time, but it's something we're exploring for the future. Sign up for our email list to be the first to know when new options launch.

We'd love to hear from you! Email hello@divetiajewelry.com with "Press" or "Partnership" in the subject line.

We are here to help! For questions about your order, returns, or our jewelry, please email us at hello@divetiajewelry.com. We aim to respond to all inquiries within 48 hours (Monday–Friday).