Shipping policy
Where We Ship
DIVETIA currently ships within the United States only. We're working on international shipping and will announce when it's available.
Processing Time
In-stock orders are typically processed and shipped within 1-3 business days (Monday through Friday, excluding holidays). You'll receive a confirmation email with tracking information once your order ships.
Pre-order and made-to-order items display their estimated production timeline on the product page. You'll receive status updates throughout the process, including a notification when your piece ships.
Carrier and Delivery
All orders are shipped via trusted carriers with tracking included. Typical delivery time is 2-5 business days after shipment, depending on your location.
Insurance and Signature
Every DIVETIA shipment is fully insured for the total order value. Your piece is protected from the moment it leaves us until it's in your hands.
Orders may require signature confirmation at delivery to protect against lost or stolen shipments.
Shipping Cost
Insured U.S. shipping is $19.95 on orders below $299. Complimentary insured U.S. shipping is included on orders of $299 or more.
Order Changes and Cancellations
Need to change or cancel your order? Contact us as soon as possible at hello@divetiajewelry.com.
In-stock orders may be modified or canceled at no cost before the package is accepted and scanned by the carrier. Creating a shipping label does not, by itself, make an order ineligible for cancellation. Once the carrier has accepted the package, cancellation or interception is not guaranteed. After delivery, the order must follow our Return Policy.
Pre-orders, other than solid-gold made-to-order pieces, may be canceled for a full refund to the original payment method at any time before the package is accepted and scanned by the carrier.
Solid-gold made-to-order pieces are final sale once ordered and cannot be canceled or voluntarily returned. Exceptions apply if DIVETIA misses the estimated shipping timeline disclosed at purchase, sends the wrong item, approves a damage or genuine-defect claim, or applicable law requires a remedy.
Delivery Issues
You are responsible for providing an accurate and complete shipping address at checkout. We can't redirect packages once they're in transit.
DIVETIA is not responsible for delays or losses caused by:
- Incorrect or incomplete address information
- Missed delivery attempts or failure to sign
- Weather events or natural disasters
- Carrier service disruptions
If your package shows as delivered but you haven't received it, contact us within 48 hours at hello@divetiajewelry.com. We'll work with the carrier to investigate and resolve the issue.
Damaged Shipments
Please inspect your order promptly after delivery. If you notice visible damage on arrival, contact us within 48 hours at hello@divetiajewelry.com with your order number and clear photographs of the jewelry, inner packaging, outer shipping box, and shipping label.
Please retain all packaging until your claim is resolved. Reporting within 48 hours does not automatically establish a shipping-damage claim. DIVETIA may require return of the item and packaging for inspection. Approved shipping-damage claims are resolved at no cost to you, and DIVETIA will handle the carrier claim directly.
Prompt reporting within 48 hours helps us file the carrier insurance claim. A late report may limit what the carrier will cover, but it does not waive any rights you have under applicable law, and we will still review your claim in good faith.
PO Boxes and APO/FPO Addresses
We currently do not ship to PO Boxes. APO/FPO addresses may be accepted but could experience longer delivery times.
Contact
Questions about shipping? Email us at hello@divetiajewelry.com.