Refund policy

Returns, Refunds & Cancellations

We want you to feel confident choosing a DIVETIA piece. Please review the terms below before starting a cancellation or return.


Order Cancellations Before Shipment

For in-stock orders, you may request a full refund to your original payment method before the package is accepted and scanned by the carrier. No return fee applies. Creating a shipping label does not, by itself, make an order ineligible for cancellation.

Once the carrier has accepted the package, cancellation or interception is not guaranteed. After delivery, the order must follow the standard return process below.


14-Day Returns

For eligible pieces, contact DIVETIA within 14 calendar days of the recorded delivery date. After DIVETIA authorizes the return and issues the return label, the item must be handed to the designated carrier within 7 calendar days. If the return is not handed to the carrier within 7 calendar days, the return authorization and label may expire. If you need more time, contact us before the label expires and we will let you know whether the return can still be accepted.

Our standard solid 14K gold charm designs are made to order but are not personalized or individually customized. They are eligible for the same 14-day returns: unworn, undamaged, unaltered, complete, and in their original packaging, with a prepaid, fully insured return label and no return or restocking fee. Hand the authorized return to the designated carrier within 7 calendar days after the label is issued. Original outbound shipping remains nonrefundable except for a DIVETIA error, an approved damage claim, or where required by law. We do not offer resizing services.


Return Options

Refund to the original payment method:

Full-value DIVETIA store credit:


Return Eligibility

To qualify for a voluntary return, the piece must be unworn, undamaged, unaltered, and free from scratches, blemishes, or other signs of wear. It must be returned with all original packaging, pouches, boxes, and any certificate of authenticity supplied, with the packaging in good condition.

All returned items are inspected for condition, completeness, and authenticity before approval. DIVETIA may decline a return that does not meet this policy, cannot be authenticated, is incomplete, or shows fraudulent or abusive return activity.


Curated Sets

Curated Sets must be returned in full. Every component included in the set must be returned together. Partial set returns are not accepted.


Non-Returnable Items

The following items are not eligible for a voluntary return:

These exclusions do not limit remedies that may apply to an incorrect item, approved shipping-damage claim, or genuine product defect under applicable law.


Wrong Item or Visible Damage on Arrival

Please inspect your order promptly after delivery. If you receive the wrong item or notice visible damage on arrival, contact DIVETIA within 48 hours at hello@divetiajewelry.com.

Include your order number and clear photographs of the jewelry, inner packaging, outer shipping box, and shipping label. Please retain all packaging until your claim is resolved. Reporting within 48 hours does not automatically establish a damage or defect claim. DIVETIA may require return of the item and packaging for inspection before approving a remedy.

Prompt reporting within 48 hours helps us file the carrier insurance claim. A late report may limit what the carrier will cover, but it does not waive any rights you have under applicable law, and we will still review your claim in good faith.

Approved wrong-item or shipping-damage claims are resolved at no cost to you. DIVETIA will provide any required prepaid, fully insured return label and will handle the carrier claim directly. The available remedy may include replacement, refund, or store credit, as appropriate and consistent with applicable law.


Product Defects and Accidental Damage

DIVETIA does not offer an extended accidental-damage or wear-and-tear warranty. Scratches, ordinary plating wear, tarnish, impact damage, bent or stretched metal, pulling, crushed settings, chemical exposure, loss, theft, improper care, and third-party work are not manufacturing defects.

If you believe a piece had a genuine product defect, contact us promptly with your order number, photographs, and a description of the issue. DIVETIA may require return of the item for inspection. Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.


Pre-Order and Made-to-Order Cancellations

For pre-orders other than solid 14K gold charms, pre-orders may be canceled for a full refund to the original payment method at any time before the package is accepted and scanned by the carrier.

For solid 14K gold charms, you may cancel for a full refund to your original payment method before production begins. Email hello@divetiajewelry.com as soon as possible. We will confirm whether production has started. Once production begins, voluntary cancellation is not available; eligible pieces may still be returned after delivery under our 14-day Return Policy. This does not limit delay-related cancellation rights or other rights and remedies required by law.

If we cannot ship within the quoted ship window, we will contact you before that window is missed with a revised estimate and the choice to consent to the delay or cancel the affected unshipped items for a full refund. Under our policy, if you do not consent to the delay, we will cancel and promptly refund the affected unshipped items, consistent with the FTC Mail, Internet, or Telephone Order Merchandise Rule. Production having started does not remove these delay-related rights.


Mixed Orders

For mixed silver and solid 14K gold orders, in-stock silver typically ships within 2 business days. Gold ships separately in 2–3 weeks from order confirmation, usually arriving in about 3–4 weeks. There is no extra charge for the separate gold shipment; the selected paid shipping rate still applies to the order.


How to Start a Return

  1. Email hello@divetiajewelry.com with your order number, the reason for the return, and whether you prefer a refund to the original payment method or full-value store credit.
  2. If approved, DIVETIA will send return instructions and a prepaid, fully insured return shipping label.
  3. Pack the complete return securely in its original packaging and hand it to the designated carrier within 7 calendar days after DIVETIA issues the return label.

If the return is not handed to the carrier within 7 calendar days, the return authorization and label may expire. If you need more time, contact us before the label expires and we will let you know whether the return can still be accepted.

Items sent without prior return authorization, or sent to an address other than the address on DIVETIA's return label, may be declined or returned to the sender.


Inspection and Processing

Please allow 5–7 business days after delivery to DIVETIA for inspection. We will email you when your return is approved or declined.

We verify each returned item against the original order and product records, including its design details, materials, gemstones, identifying features, and certificate of authenticity where applicable.

If more than 15 business days have passed since DIVETIA approved your refund, contact hello@divetiajewelry.com.


Questions or Concerns

If there is a problem with your order, please contact us first at hello@divetiajewelry.com so we can work quickly to resolve it.