Terms of service

Welcome to DIVETIA. These Terms of Service ("Terms") govern your access to and use of our website (divetiajewelry.com), products, and services. By visiting our site, creating an account, or placing an order, you agree to be bound by these Terms and our related policies, including our Return Policy, Shipping Policy, and Privacy Policy.

1) Acceptance of Terms
By using this site, creating an account, or placing an order, you confirm that you have read, understood, and accepted these Terms of Service. If you do not agree, please do not use our site or services.

2) Eligibility
You must be at least 18 years old, or the age of legal majority in your jurisdiction, to make a purchase from DIVETIA. By placing an order, you represent that you meet this requirement. This is a legal requirement for entering into a binding purchase agreement — it does not restrict who may wear or receive DIVETIA jewelry as a gift.

3) Account Responsibilities
You are responsible for maintaining accurate account information, including your shipping address, email, and payment details. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. If you suspect unauthorized access, contact us immediately.

4) Products and Materials Disclosure
Depending on the piece, DIVETIA jewelry is crafted from sterling silver (.925) with rhodium plating or solid 14k gold, as disclosed on the individual product page. Our gemstones are lab-grown (laboratory-created), including but not limited to lab-grown sapphires, lab-grown pink diamonds, and lab-grown emeralds. Select charm designs feature DIVETIA's signature openable lock mechanism and a flush-set DIVETIA Blue lab-grown diamond, as disclosed on the individual product page.

Lab-grown gemstones are chemically, physically, and optically identical to their mined counterparts but are created in controlled laboratory environments. They are not imitation or simulated stones; they are real gemstones produced in a laboratory.

All materials and gemstone origins are disclosed on individual product pages. DIVETIA follows applicable Federal Trade Commission (FTC) jewelry and gemstone disclosure guidance.

5) Product Variations and Photography
Our product photography is intended to represent each piece as accurately as possible. However, due to the nature of handcrafted jewelry, slight variations in color, size, stone placement, and finish may occur between individual pieces. Screen settings and lighting conditions may also affect how colors appear. These natural variations are not considered defects.

6) Intellectual Property
All content on this site — including the DIVETIA name, logos, product designs, CAD files, product photography, copy, graphics, and other materials — is owned by Divetia LLC or used with permission and is protected by applicable intellectual property laws, including trademark and copyright. DIVETIA™ is the subject of a pending trademark application with the United States Patent and Trademark Office. You may not copy, reproduce, distribute, modify, or exploit any site content without prior written permission.

7) Product Information, Availability, and Pricing
We work to present product details, availability, and pricing as accurately as possible. However, errors, omissions, or delays may occur. DIVETIA reserves the right to correct any error, update information, change pricing, limit quantities, or cancel orders at any time — including after an order is submitted — with a full refund of any amount paid where required. Prices are listed in US dollars (USD).

Published prices are subject to change without notice, except for confirmed pre-orders, which are locked at the price displayed at the time of purchase.

8) Orders and Payment
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons including suspected fraud, inaccurate pricing, inventory issues, excessive returns history, or payment concerns. We may also limit order quantities per customer.

Payment must be received and verified before shipment. We accept major credit and debit cards processed through Shopify Payments. All transactions are processed securely and encrypted.

9) Pre-Orders and Made-to-Order Pieces
Pre-order and made-to-order items display their estimated production timeline on the product page. Production timelines are estimates, and DIVETIA will provide status updates when appropriate.

Pre-orders, other than solid-gold made-to-order pieces, may be canceled for a full refund to the original payment method at any time before the package is accepted and scanned by the carrier.

Solid-gold made-to-order pieces are final sale once ordered and cannot be canceled or voluntarily returned. Exceptions apply if DIVETIA misses the estimated shipping timeline disclosed at purchase, sends the wrong item, approves a damage or genuine-defect claim, or applicable law requires a remedy. Prices are locked at the time of purchase and will not change, even if prices are later adjusted.

10) Shipping and Delivery
DIVETIA currently ships within the United States only. In-stock orders are typically processed and shipped within 1–3 business days. Insured U.S. shipping is $19.95 on orders below $299 and complimentary on orders of $299 or more. All shipments are fully insured in transit. Orders may require signature confirmation at delivery. We use trusted carriers selected by DIVETIA.

You are responsible for providing an accurate and complete shipping address at checkout. DIVETIA is not responsible for delays or losses resulting from incorrect address information, missed delivery attempts, weather events, carrier service disruptions, or customs delays. For full details, please see our Shipping Policy.

11) Returns and Exchanges
Please refer to our Return and Refund Policy for full details. To request a voluntary return, contact DIVETIA within 14 calendar days of delivery and hand the authorized return to the designated carrier within 7 calendar days after DIVETIA issues the return label. Returned items must be unworn, undamaged, unaltered, complete, and in their original packaging.

For refunds to the original payment method, a 15% return fee is deducted from the purchase price of each approved returned item. This is the only return fee and includes the prepaid, fully insured return label. Approved returns for full-value DIVETIA store credit receive 100% of the returned item's purchase price with no 15% return fee. Applicable sales tax associated with the approved returned item will be refunded or credited as required by law. Original outbound shipping is non-refundable unless the return resulted from an error by DIVETIA or an approved damage claim.

Curated Sets must be returned in full. Partial set returns are not accepted. Personalized, engraved, altered, custom-made, solid-gold made-to-order, and clearly marked final-sale items are not eligible for voluntary return. These exclusions do not limit remedies that may apply under applicable law.

12) Product Care and Product Defects
DIVETIA jewelry is designed for everyday elegance with proper care. To maintain your piece:

- Avoid exposure to harsh chemicals, chlorine, perfumes, and lotions.
- Remove jewelry before swimming, bathing, exercising, or sleeping.
- Store pieces individually in the provided DIVETIA packaging when not in use.
- Clean gently with a soft, lint-free cloth.

DIVETIA does not offer an extended accidental-damage or wear-and-tear warranty. Scratches, ordinary plating wear, tarnish, impact damage, bent or stretched metal, pulling, crushed settings, chemical exposure, loss, theft, improper care, and third-party work are not manufacturing defects.

If you believe a piece had a genuine product defect, contact hello@divetiajewelry.com promptly with your order number, photographs, and a description of the issue. DIVETIA may require return of the item for inspection. Nothing in these Terms limits rights or remedies that cannot be excluded under applicable law.

13) Gift Cards and Store Credit
DIVETIA gift cards and store credit are non-refundable, may not be resold, and cannot be redeemed for cash except where required by law. Gift cards do not expire. Store credit issued from returns is delivered as a digital DIVETIA gift card and is valid indefinitely.

14) Allergies and Sensitivities
DIVETIA silver jewelry is rhodium-plated sterling silver (.925), which is generally considered hypoallergenic. However, DIVETIA cannot guarantee that our products will not cause allergic reactions in all individuals. If you have known metal sensitivities or allergies, please consult a medical professional before purchasing. DIVETIA is not liable for allergic reactions to our products.

15) Email and SMS Communications
By creating an account or making a purchase, you may receive transactional emails related to your order (confirmations, shipping updates, etc.). If you opt in to marketing communications, you may also receive promotional emails and/or SMS messages. You may unsubscribe from marketing communications at any time using the unsubscribe link in any email or by replying STOP to any SMS. Unsubscribing from marketing will not affect transactional communications.

16) Third-Party Services
Our site and services rely on third-party providers, including Shopify (platform), payment processors, and shipping carriers. DIVETIA is not responsible for the acts, omissions, or failures of these third-party services. Your use of third-party services is subject to their respective terms and privacy policies.

17) Limitation of Liability
To the fullest extent permitted by law, DIVETIA, its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages — or for any loss of profits, revenue, data, or goodwill — arising from or related to your use of our site, products, or services, whether based on warranty, contract, tort, or any other legal theory, even if DIVETIA has been advised of the possibility of such damages.

Our total liability for any claim arising from a purchase shall not exceed the amount you paid for the specific item(s) in question.

18) Indemnification
You agree to defend, indemnify, and hold harmless DIVETIA and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney fees) arising out of your breach of these Terms, your misuse of our site or services, or your violation of any law or third-party rights.

19) Force Majeure
DIVETIA shall not be liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, labor disputes, shipping carrier disruptions, customs delays, supplier delays, or interruptions in utilities or communications.

20) Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, United States, without regard to conflict of laws principles.

21) Dispute Resolution
If a dispute arises, both parties agree to first attempt to resolve the matter informally and in good faith by contacting hello@divetiajewelry.com. If the dispute cannot be resolved informally within 30 days, it shall be resolved through binding arbitration administered in the Commonwealth of Massachusetts, except where prohibited by law or where a claim may be brought in small claims court.

You agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class action, class arbitration, or other representative proceeding.

22) Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

23) Entire Agreement
These Terms, together with our Privacy Policy, Return Policy, and Shipping Policy, constitute the entire agreement between you and DIVETIA regarding your use of our site and services, superseding any prior agreements or communications.

24) Changes to These Terms
DIVETIA may update these Terms of Service at any time by posting the revised version on this site. The date of the most recent revision will be indicated at the top of this page. Updated terms are effective upon posting. Your continued use of our site or services after changes are posted constitutes acceptance of the revised Terms.

25) Contact Information
For questions about these Terms of Service, please contact us:
Email: hello@divetiajewelry.com
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM EST
Response Time: Within 48 hours

Mailing Address:
Divetia LLC
740 Boston RD, Unit #311
Springfield, MA 01119

Divetia LLC
Massachusetts, United States