Returns & Exchanges

 

Return Window

We accept returns for eligible items postmarked within 14 days of the delivery date.

 

Pre-Order Cancellations:

Pre-orders may be canceled for a full refund before production begins. Once you receive our "Production Started" notification, cancellations are subject to standard restocking fees (15% of the item's value for Silver, 15% of the item's value for Gold).

 

Restocking & Return Fees

To maintain our high standards of quality and cover insured return shipping, the following fees will be deducted from your refund amount per item:

  • Silver Collection: A fee of 15% of the item’s value.

  • Gold Collection: A fee of 15% of the item’s value.

 

Want to waive the fees?

Choose Store Credit instead of a refund, and we will waive all restocking and return shipping fees. You will receive the full value of your purchase as a DIVETIA gift card (valid forever).

 

Eligibility & Conditions

To be eligible for a return, your item must be:

  • Unused and Unworn: Free from any scratches, blemishes, or signs of wear.

  • Original Packaging: Returned in all original packaging, including boxes, pouches, and certificates.

  • Inspection: All returns are subject to a strict inspection by our experts. Items that do not meet these conditions will be returned to the sender and no refund will be issued.

  • Fair Use: We monitor return activity for abuse and reserve the right to limit returns or exchanges in all instances.
  • Curated Sets: Sets must be returned in full — all items included in the set must be returned together. Partial set returns are not accepted. Standard restocking fees and return conditions apply.

 

Non-Returnable Items

The following items are Final Sale and cannot be returned or exchanged:

  • Personalized, Custom, or Engraved pieces.

  • Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.

  • Gift Cards and Store Credit.

 

Damaged or Incorrect Items

Please inspect your order immediately upon reception. If your item is defective, damaged, or if you receive the wrong item, you must contact us within 48 hours of delivery.

  • Requirement: You must email us clear photos of the damage or the incorrect item received.

  • We will evaluate the issue and make it right at no cost to you.


How to Start a Return

  1. Email us at hello@divetiajewelry.com with your Order # and the reason for the return.

  2. If your return is approved, we will email you a prepaid, fully insured shipping label.

  3. Pack the items securely in their original packaging and drop the package off at the designated carrier.

  4. Important: Items sent back to us without first receiving return authorization will not be accepted and may be returned to sender at your expense.

 

Return Address

All approved returns should be shipped to the address provided on your return shipping label. Do not ship returns to any other address. DIVETIA is not responsible for items sent to unauthorized addresses.

 

What We Inspect

Every returned item is examined under magnification by our quality assurance team. To pass inspection, the item must meet the following criteria:

  • Stone Integrity: All gemstones and diamonds must be present, original, and match our certification records.

  • Surface Condition: No scratches, dents, chips, or signs of polishing/cleaning by a third party.

  • Structural Integrity: Clasps, prongs, and chains must be fully functional and unaltered.

  • Authenticity: Every DIVETIA piece features our signature openable lock with a flush-set DIVETIA Blue lab-grown diamond and certificate of authenticity. We verify this hallmark and certificate on all returned items. Items that cannot be authenticated will not be accepted for return.

 

Refund Processing

Once your return is received and inspected (please allow 5-7 business days for this process), we will notify you of the approval or rejection of your refund. If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at hello@divetiajewelry.com so we can investigate with your payment provider.

  • If approved: Your refund will be processed, and a credit will automatically be applied to your original method of payment (minus applicable fees) within 10 business days.

  • Store Credit: If you selected store credit, a digital gift card will be emailed to you immediately after approval.

 

Chargebacks & Disputes

We urge you to contact us directly if you have any issues with your order. Please note that filing a dispute or chargeback with your credit card company while a return is in process or before contacting us will freeze your transaction and significantly delay any resolution.